Last September, we entered into an agreement to purchase a property in Regal Oaks. We were in Spain on holiday at the CLC World resort at the time and were introduced to Rob Timms and the team at CLC Estates while we were there.
Rob instantly put us at ease with his warm, friendly and relaxed manner – he’s a genuinely nice guy! Nothing was too much trouble and we felt he went out of his way to make sure we were happy with everything. In fact, all the team members that we had dealings with were friendly and professional.
When Rob realised we may be interested in purchasing a property rather than vacation club points, he introduced us to the relevant team members and made a point of coming back to us later to make sure we understood everything and to reassure us that if we had any queries or concerns we should let him know. We feel we have made a good friend in Rob – he keeps in touch with us, which we really appreciate, and we hope to see him again in the near future.
The sale process can be quite daunting when entering into a purchase for something you haven’t seen or done before, but the team went through everything in detail with regards to Regal Oaks and what it could mean to us financially. They also gave us the time and privacy needed to make calls and to have things checked out – to make a deposit you have to know it’s what you want – and they carefully went through all the paperwork involved, plenty of which came back home with us.
When we arrived back home, we had a delay in getting the first payment through, which was out of our hands so we just had to wait. CLC Estates did not put us under any pressure and as long we kept them informed and maintained contact there was no problem.
We feel quite comfortable dealing with CLC Estates and are just about to make our second payment, after which we hope the remainder of the process will be straightforward. We look forward to seeing our property work for us and to spending time in our house in Regal Oaks.
We like the idea of it being in a secure environment with all the facilities on site and that it is maintained by people we feel we can trust.
At all the CLC World resorts we’ve been to we have found the staff to be extremely helpful, polite and friendly and we feel safe on site. The standards are excellent and we only have good things to say about CLC World.
We wish Rob and the CLC Estates team great success in the future.
Richard O, Feb-2013
Submitted as part of a customer satisfaction survey by CLC with full verification details available.